FAQS

FAQ

FREQUENTLY ASKED QUESTIONS

1. How do I verify that Xiamen Oready is a direct manufacturer, not a trading company?

Ask for our business license and check the business scope — it will list manufacturing, not just wholesale or import/export. Then request a live video walkthrough. We'll show you our sewing lines, heat-press welding stations, cutting tables, and warehouse in real time. A trading company can send you photos. A factory can show you the floor while it's running. We have no objection to unannounced video calls during working hours.

2. What makes Xiamen Oready different from other bag factories?

Two things, and both are verifiable. First, we are a true factory-direct operation — we do not subcontract your order to third-party workshops. Every stage from cutting to final packing happens on our floor. Second, we handle both sewn and heat-pressed (welded) bag construction in-house. Most bag factories only sew. We weld too. That means waterproof dry bags, cooler bags, and medical bags with sealed seams are made by the same team that makes your canvas totes — not outsourced to someone we can't supervise.

3. What bag styles can you manufacture?

Drawstring pouches, tote bags, backpacks, duffel bags, travel bags, dry bags, toiletry bags, medical bags, transport bags, tactical backpacks, fishing bags, cooler bags, lunch bags, cosmetic pouches, promotional bags, etc.. If it can be sewn or heat-pressed, we produce it in-house. If your design requires a construction method we don't have, we will tell you upfront rather than accept an order we can't deliver.

4. Can you produce waterproof dry bags with welded seams?

Yes — this is one of our core strengths. We use TPU-coated fabrics and heat-press welding to create sealed, leak-proof seams. Our dry bags undergo pressure testing before shipment. To be specific: we test to the pressure standard agreed in your tech pack, and we provide test records with the QC report. If your product needs to survive water immersion, not just resist splashes, tell us the requirement and we will confirm feasibility before sampling.

5. Do you handle both OEM and ODM projects?

Both. For OEM, send us your tech pack or reference sample and we build to your spec. For ODM, our in-house design team develops the structure, selects materials, and refines details from concept to production-ready prototype. You receive a structural mockup and technical drawing before mass production. One boundary: we do not copy patented designs or reproduce branded goods without authorization. If your design involves IP that isn't yours, we will ask for documentation.

6. What materials do you work with?

Canvas, cotton, organic cotton (GOTS certified), polycotton, polyester, nylon, Oxford cloth, Cordura, TPU, PVC, neoprene, RPET recycled fabric, and non-woven materials. For outdoor and waterproof applications, we use TPU-coated fabrics and heat-press welding. For eco-conscious buyers, our RPET options come with GRS certification and traceability documentation. If you need a material we don't stock, we will tell you what we can source and what we can't — no guessing.

7. What customization options are available?

Pantone color matching, screen printing, heat transfer, embroidery, woven labels, sewn labels, metal hardware, custom zipper pulls, inner pockets, MOLLE webbing, handle variations, and retail-ready packaging. If your brand has a spec, we can match it. If your spec requires a technique we don't offer in-house, we will say so and suggest alternatives rather than subcontract silently.

8. What certifications does your factory hold?

BSCI social compliance and ISO 9001 quality management. We work with GRS-certified recycled material suppliers. Products can be manufactured to REACH and RoHS compliance standards upon request. We do not claim certifications we don't hold. If you need a specific certification for your market, ask us before ordering — we will confirm what we have, what our suppliers have, and what requires third-party testing.

9. Do you provide REACH compliance documentation for EU-bound orders?

Yes. We provide REACH test reports and SVHC declarations through accredited labs — SGS, Bureau Veritas, or Intertek. Material composition certificates and country of origin documentation are also available. Important: testing is arranged per order and per material. We will confirm the scope, cost, and timeline before you commit. We do not reuse old test reports for new materials or new production batches.

10. Can you supply GRS-certified RPET bags with traceability documentation?

Yes. Our RPET bags use GRS-certified material with chain-of-custody documentation tracing recycled content from bottle collection to finished fabric. This supports your brand's sustainability reporting and retail compliance requirements. One condition: GRS documentation applies to the specific material batch used in your order. If you need batch-level traceability, tell us at the inquiry stage so we can reserve certified material accordingly.

11. What is your MOQ for custom bags?

Standard MOQ starts from 300–500 pieces per design, depending on style and material. For new brands and test orders, we support lower MOQ trial runs — in some cases as low as 100–200 pieces for simple constructions. We do not advertise "low MOQ" as a blanket promise. Tell us your target quantity and we will tell you honestly what is feasible for your specific bag. If we can't meet your number, we will say so before you waste time on sampling.

12. How long does sampling take?

Typically 7–14 working days depending on complexity and material availability. Simpler designs can be sampled in 5–7 working days. Sample fees are generally refundable against bulk orders. Two conditions: sampling timeline starts after we receive your complete spec and sample fee, not after your first email. If a material needs custom dyeing or sourcing, we will give you a revised timeline before you commit.

13. What is your bulk production lead time?

25–45 working days after sample approval and deposit, depending on order quantity and material sourcing. We break lead time into trackable milestones and send regular production updates. Two boundaries: lead time starts after deposit clearance and approved golden sample — not after PO issuance. If your order requires materials with longer lead times, we will flag it at quotation stage, not after you've paid.

14. How do you ensure quality control?

Multi-stage QC: incoming material inspection, in-line checks during cutting, stitching, and heat-press welding, and final inspection before shipment. Your approved sample stays on the production line as a "golden sample" — every unit is compared against it. QC inspection reports ship with every order. We inspect to AQL 2.5 standard unless your tech pack specifies otherwise. If you require a different AQL level, tell us before production starts.

15. Do you support third-party inspection?

Yes. We work with SGS, BV, Intertek, or your nominated agency. We coordinate with your inspector and provide access to production records and samples. One condition: third-party inspection must be scheduled before shipment, not after goods leave our factory. If inspection reveals defects, we will rework or replace before shipping — not ask you to accept and negotiate later.

16. What happens if there is a quality issue?

If a confirmed quality issue arises, we act on a defined path. First, the issue is documented against the golden sample and your approved spec. Second, we determine whether it's a production defect or a spec misunderstanding. Third, we resolve it — rework, replacement, or credit note — within a timeframe agreed in writing. For critical defects, we issue a replacement shipment or credit note against your next order. We do not ask you to "accept slightly defective goods at a discount" as a first option.

17. Do you handle export documentation and shipping?

Yes. As a factory-direct exporter in Xiamen, we handle export documentation, customs clearance, and coordinate with your freight forwarder or ours. FOB, CIF, and DDP terms available. Sea, air, and express shipping worldwide. One boundary: we are not a customs broker and we do not provide legal advice on import regulations in your country. We provide accurate shipping documents; compliance with your local import laws remains your responsibility.

18. Can I start with a small trial order before committing to a full container?

Yes — and we recommend it. A trial order lets you validate our quality, communication, and reliability before scaling up. We treat small orders with the same process rigor as large ones: same sample room, same QC standards, same production team. One condition: trial order pricing may be higher per unit than bulk pricing. We will quote both transparently so you can see the difference and plan accordingly.

19. Why should I choose Xiamen Oready as my bag supplier?

14 years of factory-direct manufacturing. Full-chain control from fabric sourcing to final inspection. Both sewn and heat-pressed construction in-house. Certified materials with documentation. Low MOQ flexibility. Reliable lead times. We're built for B2B buyers who need a supplier they can verify, trust, and grow with — not just a quote on a screen. And if we can't meet your requirement, we will tell you before you order, not after.

20. How do I get started?

Send us your bag type, target quantity, material preference, and logo requirements. Our team will review your brief, recommend the right solution, and provide a quotation within 24–48 working hours. If you need a sample first, we will get that moving too. One request: the more detail you share upfront — tech pack, reference photos, target price, compliance requirements — the faster and more accurate our response will be.

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